Customer Assistance

AguaCares logo

AguaCares Program

The application period is currently CLOSED as of November 5, 2024. We will start accepting applications again on December 2, 2024.

AguaCares is a customer assistance program available only to El Paso Water customers facing financial hardship and at risk of being disconnected from water service.

Customers will need to fill out the application below and provide the necessary documentation in order to receive up to a $250 credit toward your water bill. Customers will only be eligible to receive this payment once a year.

Applications and back up documentation will need to be submitted to [email protected] and will be accepted until that month’s allocation for the program has been exhausted. Applications will then be reviewed for eligibility and applicants will be notified if they have been approved or denied. For questions, call 915-594-5500 or [email protected].

AguaCares application (english pdf) (spanish pdf)

Every donation helps

We welcome your donations to help vulnerable citizens avoid disconnection. To make a donation, click the donation button below or check the box on your bill. By checking the box, any excess payment on your water bill will go to the AguaCares program.

AguaRepairs Leak Repair Program

Rebuilding logo AguaRepairs is a residential water leak repair program focused on making plumbing repairs in single-family homes owned by EPWater customers.

EPWater has contracted with Rebuilding Together El Paso, Inc., to manage and administer the AguaRepairs Leak Repair Program.

Fill out the application (english pdf) (spanish pdf) and return it to Rebuilding Together:

Email: [email protected]
Mail: 6400 Airport Road, Bldg A, Suite G, El Paso, TX 79925

For questions regarding eligibility or qualifying leaks, contact Rebuilding Together at 915.832.7010.

Frequently Asked Questions

Eligibility and repair work will be performed through a third-party entity. Funding is limited. Rebuilding Together is an independent contractor, and nothing contained herein will constitute or designate the Entity or any of its employees as employees of EPWater.

What types of leaks are eligible for repair?

Repairs are restricted to potable water lines and connections to water fixtures from the water meter to the internal service line and outside hose bibbs. Water fixtures, appliances and landscape irrigation lines are not covered.

What is the deadline to apply for assistance?

Applications will be prioritized based on eligibility criteria, severity of leak and processed on a first-come, first-served basis until funding runs out.

How quickly will my leak be repaired?

After the application process, leak repair can take two to three weeks depending on severity and if any collateral damage occurred resulting in the need for further repair.

Will the program cover all of the water leak repair cost?

The Maximum repair cost is capped at $4,000. The program administrator will attempt to assist with any amount above the cap or arrangements will need to be worked out with the plumbing contractor.

Can my plumber or contractor perform repairs and get paid through the program?

No. The program administrator has already worked out contracts with and verified licensing, bonding, and the work of the plumbers and contractors doing the work through the program.

Can you help pay my high water bill resulting from a leak?

The AguaRepairs program only provides assistance with water leak repairs. Customers who have not opted out of the ServLine® Water Leak Protection Program should contact them or EPWater’s customer service department for payment arrangements.

Other Resources

Amistad has a program to help Veterans with utility bill assistance (subject to grant funding availability)
City’s Environmental Services Department offers a senior or disabled citizen’s discount to help with garbage collection/recycling charges.
Project Bravo offers utility assistance to help with electric and gas bills.
El Paso County offers a General Assistance program to help with rent and utility assistance (subject to grant funding availability).
Salvation Army of El Paso offers financial assistance in the form of rental, mortgage, and/or utility assistance depending on household need and grant availability.