Our Mission

To provide our customers a sustainable water supply and the highest quality water services to enhance the vitality of El Paso.

Our Vision

We are an international model for water resource innovation, respected and trusted by our customers for our leadership in delivering sustainable water services to a thriving El Paso community.

 Strategic Plan

Strategic Plan PDF Thumbnail

Our Values


Delivering quality, timely, professional service and acting in a way that supports the well-being of customers and the betterment of the community.


Preserving and protecting our land and water natural resources and demonstrating accountability to ratepayers through careful financial stewardship.


Pursuing new processes, technologies and solutions to improve how we operate and better serve our customers and community.


Being honest and ethical in every action and decision, doing the right thing even if nobody is watching, acting in a transparent way.


Acting to protect public safety and the personal safety of our employees in everything we do.


Setting high expectations for ourselves and our teams, continuously improving skills and performance; striving to achieve the best results.


Respecting the ideas and contributions of individuals and teams; encouraging collaboration and communication, openly supporting coaching and feedback.

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