A Partnership between EPWater and Amistad
A new customer assistance program will be available beginning in 2019 for El Paso Water customers who are seniors (65+), facing a financial hardship* and at risk of being disconnected from water service, EPWater will provide a referral to Amistad, which manages the AguaCares program and can provide the following services:
- Money management counseling program— Helping customers in managing their monthly household income and expenses in an effort to avoid disconnection.
- Payment arrangements – Acting as agent to work with EPWater to develop a payment plan for eligible customers to prevent disconnection.
- Conservation support – Assist in the distribution of household water-efficient fixtures to help eligible customers save water and money.
- Emergency utility payment assistance – Provide limited payment assistance based on customer eligibility and availability of funds.
- Agency referrals – Provide referrals to other agencies or services that appear to match the needs of a given customer.
* Amistad will determine qualification based on whether annual household income falls below 125% of federal poverty income guidelines.
Every donation helps
We welcome your donations to help vulnerable senior citizens avoid disconnection.
To make a donation, visit the Amistad website. Or check the box on your bill and add a dollar (or two) to your payment. By checking the box, any excess payment on your water bill will go to Amistad for the AguaCares program.
If you have questions about the AguaCares program, please contact Amistad at 915-298-7307.
