Contact Us

Due to a high volume of calls, we encourage customers to contact us through the following links. To process the request faster, please include service address, account number and a detailed message: 

• Start New Service: Responses may be delayed up to four business days. 
• Stop Service: Responses may be delayed up to four business days. 
• Transfer Service: Responses may be delayed up to four business days. 
• For all other requests including (Click here for Request) :

•  Leak Adjustment Request
•  Account Access
  
•  Install Meter
•  Billing Issue
  
•  Payment Plan
•  Payment Arrangements
•  Report various Meter Conditions

Customer Service: 915-594-5500

Customer Service Representatives are available by phone to answer questions about your service or account, Monday through Friday, 7 a.m. – 6 p.m.

Holiday Schedule:
Nov. 25 - 27; 8 a.m. - 5 p.m.
Nov. 28 - 29; CLOSED
Dec. 23 - 24; 8 a.m. - 5 p.m.
Dec. 25; CLOSED
Dec. 26 - 27; 8 a.m. - 5 p.m.
Dec. 30 - 31; 8 a.m. - 5 p.m.
Jan. 1; CLOSED
Jan. 2 - 3; 8 a.m. - 5 p.m.

Report a problem or emergency

EPWater provides water emergency response 24 hours a day. Report emergencies such as a water main break, wastewater problem or stormwater issue to our 24-hour emergency hotline at 915-594-5500 or by filling out this online form.

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